Support
Most questions are answered below. If yours is not, email us and a person will reply.
Common questions
- Why did a score change?
- The scoring method has a version number. When we change a weight, a cap or a band, the version goes up and every food is scored again, so a score can move even though the bag did not change. A score can also change when we correct a product’s data or when a recall is issued. How we score shows the current version and every rule.
- A product is missing. What do I do?
- Photograph the label when the app offers it: the ingredient list and the guaranteed analysis table. We read the photo and score the food in seconds, and the next person who scans it gets the score straight away. Label photos are deleted as soon as they have been read, and in any case within 24 hours. Only the text we extract is kept.
- I think a score is wrong.
- Open the product in the app and tap “Flag an error”. Pick what is wrong and add a short note if you like. We check reports, correct the data or the method when it is wrong, and score the food again.
- How do I cancel Premium?
- In your Apple or Google subscription settings. In the app, open Me and tap “Manage subscription”. Refunds are handled by Apple or Google.
- How do I delete my data?
- Open Me in the app and tap “Delete my data”. The privacy policy lists what is removed.
- Is this advice from a vet?
- No. The app is informational, not veterinary advice. When your pet has a health condition, talk to your vet before you change its food.
Contact
Email our support address. Tell us which product and what you expected, and include the barcode number if you have it.
Next Frame Media LLC, 55172 Forestview Ct, South Lyon, MI 48178